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STOCK AVAILABILITY
We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy, and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
SHIPPING COSTS
Payment for shipping will be collected with the purchase.
FREE SHIPPING
All orders over $200 will receive FREE shipping!
RETURNS
Kiki Beauty Australia will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of the item and are returned to us in original packaging, unused and unopened condition. Return shipping will be paid at the customers expense who will be required to arrange their own shipping.
Once returns are received and accepted, refunds or store credit will be processed. We will notify you once this has been completed through email. We will refund the value of the goods returned but will NOT refund the value of any shipping paid on change of mind returns.
DELIVERY ESTIMATES
Orders are usually dispatched within 2-3 business days once payment has been received. We operate on Monday - Friday during standard business hours.
CHANGE OF DELIVERY ADDRESS
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
ITEMS OUT OF STOCK
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
DELIVERY TIME EXCEEDED
If delivery time has exceeded the forecasted time, please contact us so that we can find where your order is.
TRACKING
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
PACKAGE DAMAGE
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
CANCELLATION OF ORDER
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
PROCESS FOR PARCEL LOST OR DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
CUSTOMER SERVICE
For all customer service enquiries, please email us at info@kikibeautyaustralia.